Guide for partner drivers
Frequently asked questions for drivers
1Registration and account
To sign up, follow the registration procedure communicated by Star Taxi and send the requested documents. The account is activated after the eligibility and the required details have been checked.
You need valid documents proving the right to carry out taxi activity and the identification details of the driver and of the carrier. The exact list of documents is confirmed with the Star Taxi team at registration.
Using the app does not replace the legal obligations regarding licensing and dispatch, where these apply. Check that you meet the legal conditions before your account is activated.
Contact the support team and send the updated documents through the channel indicated. Let us know in advance when your documents are about to expire, to avoid an interruption of access.
The driver account is personal. To change your phone, sign in following the instructions in the app; if invalid sessions appear, contact support. Do not let other people use your account.
Use the recovery options available in the app. If you no longer have access to your sign-in details, ask for assistance to verify your identity and restore access.
2Orders and using the app
No. You can decide which order you want to accept. Once accepted, the order must be handled responsibly, and failing to show up or cancelling without justification may lead to measures under the rules.
Head to the pickup address, follow the information in the app, communicate respectfully with the passenger and follow the rules on arrival, waiting and carrying out the trip.
The Star Taxi rules provide for a minimum waiting period of 3 minutes after arrival, under the conditions they set. Mark your arrival correctly and respect the estimated time shown.
It is the function you use to signal your arrival at the pickup location. Use it only after you have actually reached the address, so that the passenger receives correct information.
Confirm that you are at the indicated address, announce your arrival and wait for the period provided by the rules. If the passenger does not appear, follow the procedure for closing the order available in the app.
Cancelling an accepted order must be exceptional and justified. Unjustified cancellations may lead to restriction or suspension of access, under the Star Taxi rules.
Let the passenger know as soon as possible and, where necessary, the support team. Explain the real situation and follow the cancellation procedure, without asking the customer to cancel in your place to avoid the consequences.
Start the taximeter under the conditions provided by law and by the rules, when the transport actually begins. Do not record time or distance before picking up the passenger without justification.
Respect the territorial limits and the legal conditions applicable to the taxi licence. If a request cannot be carried out legally, explain the situation to the passenger and contact support if necessary.
The passenger can ask to change the route or add intermediate stops directly to the driver or through the Star Taxi app.
At the passenger's request, the driver can change the route or add intermediate stops directly from the Star Taxi Driver app.
The final fare of the trip is the one recorded by the taximeter, including the distance travelled and any waiting time.
3Card payments and earnings
It is the option through which the passenger pays for the trip with a card linked to the Star Taxi app. The driver records the trip amount correctly, and the payment is collected through the payment mechanism provided.
At the end of the trip, check the amount shown by the taximeter and enter the correct amount in the app, following the steps to confirm the transaction. Do not consider the payment completed before it is confirmed.
Check the amount before confirming. If you entered a wrong value, follow the correction procedure indicated in the app and keep the fiscal receipt for verification; contact support when the correction is no longer possible.
Yes. Paying through the app does not remove the obligation to use the taximeter and to issue the fiscal receipt for the transport service.
Check the payment status in the app. The passenger can try another method allowed by the app or pay in cash, if the applicable procedure allows it. Avoid collecting the payment twice.
Settlement is made according to the schedule and conditions of the payment processor/partner.
First check your bank statement and the status of the transactions. If the settlement deadline has passed, contact support with the period, the amounts and the details needed to identify the payments.
There may be processing costs or fees associated with the package you use. These must be distinguished from the transport fare. Check the list of costs applicable to your city and package.
Inform the Star Taxi team before changing the carrier or the beneficiary of the payments and provide the documents and bank details requested. Do not use the details of another company without updating them.
An accepted order must not be cancelled without good reason. Orders paid by card may have specific rules and sanctions; if a real problem occurs, contact support and follow the procedure.
Yes, for eligible trips paid through the app, the passenger can set a tip. It is optional and separate from the amount recorded by the taximeter for the transport.
See the payments and history sections available in the driver app. For discrepancies, keep the trip details and ask for the transaction to be checked.
It is an order linked to the services offered to company customers, under the applicable commercial conditions. Check the order type in the app and follow the indicated payment collection procedure.
The conditions for activation and deactivation are set by the Star Taxi procedure. Before requesting a change, contact support; do not assume that the option can be turned off unilaterally.
4Subscriptions and packages
Packages and benefits differ depending on the city and the current offer. See the official packages page and the associated conditions before choosing.
The packages page has shown the Driver Basic fare of 150 lei and the Driver Basic 4G fare of 180 lei. Check the current price, the validity period and the applicable fees before paying.
It is a package distinct from Driver Basic. For the exact list of benefits, equipment and conditions of use, see the updated commercial description or ask the Star Taxi team for details.
The offer may differ from the one in Bucharest. See the subscriptions page for the city where you work and check the benefits, the fees per order and the subscription period.
Depending on the options available, payment can be made through the channels communicated by Star Taxi, including electronic methods or partner terminals. Check the current instructions in the app.
Check the menu or profile in the Star Taxi Driver app, where the identifier needed for payment may be displayed. If you cannot find it, ask for assistance before making the payment.
Access to certain features or to taking orders may be affected, according to the package conditions. Renew the subscription through the available method and check that the service has been reactivated.
5Rules, rating and suspensions
6Technical problems
Check that you are online, have an internet connection, location is turned on and your account or subscription is valid. The availability of orders also depends on demand in the area.
Turn on GPS and the location permission for the app. Check the signal and the internet connection, then restart the app if necessary.
Close and reopen the app, check the internet connection and install the available updates. If the problem persists, tell support your phone model and describe the error.
The Star Taxi Driver app is distributed directly by Star Taxi. You can download the official version from the download page https://www.startaxi.com/en/download-apk-driver/. Updates can also be installed through the update mechanism built into the app. Do not install APK files from unofficial sources.
7Support and documents
Use the support channels shown in the driver app or on the official Star Taxi website. Include your driver ID and a clear description of the problem.
Send the date, the time, the order identifier and a factual description of the incident. If there is immediate danger, first contact the emergency services on 112.
Contact support and provide the identification documents and the updated bank details through the channel indicated. Check that the change has been recorded before the next settlement.
Contact the Star Taxi team and ask for your account to be closed or deactivated. First check any payments, contractual obligations and documents being processed.
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