{"id":1679,"date":"2020-06-25T15:58:47","date_gmt":"2020-06-25T15:58:47","guid":{"rendered":"https:\/\/www.startaxi.com\/app-faq-ro\/"},"modified":"2020-07-10T14:15:05","modified_gmt":"2020-07-10T14:15:05","slug":"app-faq","status":"publish","type":"page","link":"https:\/\/www.startaxi.com\/en\/app-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-padding-top:;--awb-padding-right:;--awb-padding-bottom:;--awb-padding-left:;--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Open Sans\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Open Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #6666a4;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #6666a4;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #6666a4!important;border-color: #6666a4!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1610 app-en \"><span class=\"entry-title rich-snippet-hidden\">What is Star Taxi?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T13:07:43+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1610\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1610\" href=\"#collapse-1-1610\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is Star Taxi?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1610\" aria-labelledby=\"faq_1-1610\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Star Taxi is a mobile app through which you can order a taxi in just a few seconds<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1608 app-en \"><span class=\"entry-title rich-snippet-hidden\">Why should I use Star Taxi?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:34+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1608\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1608\" href=\"#collapse-1-1608\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why should I use Star Taxi?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1608\" aria-labelledby=\"faq_1-1608\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Technology has developed a lot these days. Now you can use your phone or tablet to order a taxi where you need it, without calling the traditional taxi dispatch. You receive an answer in less than 60 seconds, and you can see the car on the map as it approaches your destination. You have access to the driver\u2019s details, and at the end of the journey you can leave a feedback.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1606 app-en \"><span class=\"entry-title rich-snippet-hidden\">What costs does Star Taxi imply?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:34+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1606\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1606\" href=\"#collapse-1-1606\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What costs does Star Taxi imply?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1606\" aria-labelledby=\"faq_1-1606\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Star Taxi application can be downloaded for free from\u00a0<a href=\"http:\/\/bit.ly\/StarTaxi\" data-cke-saved-href=\"http:\/\/bit.ly\/StarTaxi\">App Store<\/a>\u00a0,\u00a0<a href=\"http:\/\/bit.ly\/Startaxi\">Google Play<\/a>\u00a0or App Galery depending on your smartphone. All you have to pay is the final price of the journey, registered with the meter and communicated by the driver before you get off the taxi.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1603 app-en \"><span class=\"entry-title rich-snippet-hidden\">Is Star Taxi safe?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:34+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1603\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1603\" href=\"#collapse-1-1603\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is Star Taxi safe?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1603\" aria-labelledby=\"faq_1-1603\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Star Taxi is a platform through which clients can order a taxi. These orders are shown, directly, to the drivers. Star Taxi works only with drivers that are assigned to well-known companies and that have passenger transport driver authorisation. Moreover, the client always has access to information about the taxi driver, such as: name, car code, company, price and ratings given by other users.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1614 app-en \"><span class=\"entry-title rich-snippet-hidden\">I lost something in the taxi. How can I get it back?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:34+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1614\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1614\" href=\"#collapse-1-1614\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I lost something in the taxi. How can I get it back?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1614\" aria-labelledby=\"faq_1-1614\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Star Taxi application keeps a history of all your orders. When you forget lose something in a taxi, and you need the details of that order, you can access the menu of the application, \u201cOrders\u201d section. Here you have to select the order you are interested in, and then press \u201cDetails\u201d. By pressing \u201cCall driver\u201d button you can talk directly to the driver. If by any reason you are not able to do this, don\u2019t hesitate to contact our call centre, available 24\/7.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1618 app-en \"><span class=\"entry-title rich-snippet-hidden\">How can I download Star Taxi?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:33+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1618\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1618\" href=\"#collapse-1-1618\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I download Star Taxi?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1618\" aria-labelledby=\"faq_1-1618\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The application can be downloaded from <a href=\"http:\/\/bit.ly\/StarTaxi\">App Store<\/a>\u00a0or <a href=\"http:\/\/bit.ly\/Startaxi\">Google Play<\/a>. Once you finish registration, you can place your first order.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1622 app-en \"><span class=\"entry-title rich-snippet-hidden\">How do I order a taxi?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:33+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1622\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1622\" href=\"#collapse-1-1622\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I order a taxi?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1622\" aria-labelledby=\"faq_1-1622\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Once you have created your account, you can place orders as many times as you need. These will be sent to the closest drivers. After you accept the driver, on the screen will be displayed information about him, such as: name, car code, company and price.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1626 app-en \"><span class=\"entry-title rich-snippet-hidden\">Is my information safe?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:33+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1626\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1626\" href=\"#collapse-1-1626\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is my information safe?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1626\" aria-labelledby=\"faq_1-1626\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In accordance with the Legislation, the information that you provide when creating your account and any other information provided after registration are treated with high confidentiality.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1647 app-en \"><span class=\"entry-title rich-snippet-hidden\">I forgot my password or email address. Your number is already in use?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:33+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1647\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1647\" href=\"#collapse-1-1647\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I forgot my password or email address. Your number is already in use?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1647\" aria-labelledby=\"faq_1-1647\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div>If you don\u2019t remember the password for your account, yet you know the email address used at registration, we highly recommend that you use \u201cForgot your password\u201d button from the login section.<\/div>\n<div>Although we did our best to automatize the processes so that your details can be recovered easily, there are moments when supplementary verification is necessary. This is why, if you have one of the above mentioned issues we suggest that you contact our Customer Care Department.<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1649 app-en \"><span class=\"entry-title rich-snippet-hidden\">The application doesn\u2019t automatically detect my location. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:33+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1649\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1649\" href=\"#collapse-1-1649\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The application doesn\u2019t automatically detect my location. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1649\" aria-labelledby=\"faq_1-1649\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the application doesn\u2019t automatically identify your location, you can move the pin on the map to the point where you want the driver to come. For a more precise localization we recommend that you keep your GPS activated. Although using the GPS is not mandatory, we are obliged to send you a notification that informs about its status, so that the experience of ordering a taxi through Star Taxi becomes as easy as possible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1651 app-en \"><span class=\"entry-title rich-snippet-hidden\">What does rating \/ review mean and how can I use them?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:33+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1651\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1651\" href=\"#collapse-1-1651\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does rating \/ review mean and how can I use them?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1651\" aria-labelledby=\"faq_1-1651\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div>Rating refers to the number of stars (1 star \u2013 very unsatisfied; 5 stars \u2013 very satisfied) that you give at the end of the trip, depending on the quality of the services offered by the driver that you travelled with.<\/div>\n<div>Review refers to the comment attached to each rating.<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1653 app-en \"><span class=\"entry-title rich-snippet-hidden\">What does favourite driver \/ blocked driver mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:33+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1653\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1653\" href=\"#collapse-1-1653\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What does favourite driver \/ blocked driver mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1653\" aria-labelledby=\"faq_1-1653\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>At the end of each order, Star Taxi application allows you to add the driver as a favourite driver or to block him, depending on the quality of the services provided and if the experience was positive or negative.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1655 app-en \"><span class=\"entry-title rich-snippet-hidden\">What are the points and how do I use them?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:32+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1655\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1655\" href=\"#collapse-1-1655\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the points and how do I use them?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1655\" aria-labelledby=\"faq_1-1655\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The points are part of a loyalty campaign dedicated to our customers. At this moment, the campaign is not active, so your number of points will always be equal to zero. A soon as the points can be turned into benefits we will let you know about this aspect.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1657 app-en \"><span class=\"entry-title rich-snippet-hidden\">Why is my account blocked?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:32+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1657\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1657\" href=\"#collapse-1-1657\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why is my account blocked?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1657\" aria-labelledby=\"faq_1-1657\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div>The account is blocked in one of the following situations:<\/div>\n<div>&#8211; You repeatedly denied the drivers that were presented as available for your order.<\/div>\n<div>&#8211; You did not honour a number of maximum 3 orders in 7 days<\/div>\n<div>(your account will remain blocked for 48 hours);<\/div>\n<div>&#8211; You used inappropriate language while communicating with our collaborators or employees.<\/div>\n<div>&#8211; Using the application in other purposes than ordering a taxi.<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1661 app-en \"><span class=\"entry-title rich-snippet-hidden\">I have a complaint. Who should I address it to?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:32+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1661\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1661\" href=\"#collapse-1-1661\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have a complaint. Who should I address it to?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1661\" aria-labelledby=\"faq_1-1661\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you have a complaint, you can use the option \u201cReport abuse\u201d available in Star Taxi application. You can also use all the communication channels available, such as email account or telephone number. Our kind request is that you try to offer us as many details as possible. Some contact details, where we can get in touch with you, as a valid email address and a telephone number would be very useful.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1663 app-en \"><span class=\"entry-title rich-snippet-hidden\">How do I contact you if I need other information?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:32+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1663\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1663\" href=\"#collapse-1-1663\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I contact you if I need other information?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1663\" aria-labelledby=\"faq_1-1663\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div>Star Taxi Support Team is available 24 \/ 7 at following telephone number: \u00a00752208120<\/div>\n<div>You can also write us an email at\u00a0<a href=\"mailto:contact@startaxiapp.com\" data-cke-saved-href=\"mailto:contact@startaxiapp.com\">contact@startaxiapp.com<\/a>. Furthermore, we recommend you to subscribe to our Facebook page:\u00a0<a href=\"http:\/\/contact@startaxiapp.com\/\" data-cke-saved-href=\"http:\/\/contact@startaxiapp.com\">https:\/\/www.facebook.com\/startaxi.ro<\/a>, to stay in touch with all the new releases.<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-1659 app-en \"><span class=\"entry-title rich-snippet-hidden\">Why does the application say invalid session?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.startaxi.com\/en\/author\/businessta\/\" rel=\"author\">Star Taxi<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-07-10T12:51:32+00:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1659\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1659\" href=\"#collapse-1-1659\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why does the application say invalid session?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1659\" aria-labelledby=\"faq_1-1659\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The message \u201cinvalid session\u201d appears if you are logged simultaneously into your account on more than one device. We recommend that you logout your account on all devices and afterwards login again on the one you want to use at that moment.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1679","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.startaxi.com\/en\/wp-json\/wp\/v2\/pages\/1679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.startaxi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.startaxi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.startaxi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.startaxi.com\/en\/wp-json\/wp\/v2\/comments?post=1679"}],"version-history":[{"count":9,"href":"https:\/\/www.startaxi.com\/en\/wp-json\/wp\/v2\/pages\/1679\/revisions"}],"predecessor-version":[{"id":1687,"href":"https:\/\/www.startaxi.com\/en\/wp-json\/wp\/v2\/pages\/1679\/revisions\/1687"}],"wp:attachment":[{"href":"https:\/\/www.startaxi.com\/en\/wp-json\/wp\/v2\/media?parent=1679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}